Donna's story is a glimpse into the daily happenings at our office. God moves in and through our volunteers and orchestrates moments of deep compassion and grace that touch the lives of those who need it. Read as Donna recounts her journey to becoming a volunteer and the encounters she has serving as an office receptionist.
Taking a Step in Faith
"I had been praying for some time as to how I could be more productive in the community as a result of Pastor Doug's teachings as well as conviction in the Word. The bible study I had been doing was over and other than my prayer team, prayer chain, and greeting work at Grace Harvest Church, I was not really involved in serving my community.
I recalled seeing a couple other people from Grace Harvest Church volunteering down at Serve Moses Lake when I had occasion to bring needed items to the SERVE office. So, I went down to talk with Tim Cloyd (Director). He said I could come in & work with various other volunteers and see where I fit. So for quite a few months I did that until I felt like I was ready to take a receptionist shift on my own. It took me a good while to feel confident and sure that, yes, it WAS where the Lord was calling me for this season.
I have been impacted by working at Serve in that my eyes have been opened to a very needy population in our area. I really had had no idea we had SO MANY homeless in our area, for example. I feel like I often can make a positive impact on the people who come into our office by being open, friendly, warm, courteous and as helpful as possible as the first person to greet them. I was raised in the South and taught it's just how you do things, so it is natural for me. I also love being as helpful & supportive as I can to the compassionate people in our back offices doing the intake work with the (often desperate and broken) people who come to us for help. Many are homeless, many are not, many have fallen onto desperate times, some through no fault of their own.
Occasionally I ask someone waiting to be seen if I can pray for them & have seldom been turned down. One day recently a lady came in so VERY distraught! She was trembling and tearful and asked if she could just sit in our outer office and feel safe. I said of course but then felt compelled to go out and sit with her and just hold her and pray. She cried as her sad story poured out. She told me she had always worked and made her own way & raised her children. But she had taken very ill, had a heart attack as well, and her recovery took a long time. She lost her job. She had just received the first eviction notice in her life and was terrified of being homeless. Her son said he could not take her in or help her. She had come in earlier in the week and Serve was looking into her situation to see how we might help, but things were pending, and she was very scared. I prayed and hugged her up and spoke with her of God's love and care for her. She sat in the office a long time afterwards then finally left. I am not certain of her outcome but I felt satisfied I was God's voice and arms to her in those moments."
Serve Moses Lake Receptionist Volunteer
As I heard Donna's story, I was reminded of the passage in Matthew 25 where the King awards inheritance to the righteous, saying, "I was hungry and you gave me something to eat, I was thirsty and you gave me something to drink, I was a stranger and you invited me in..."
Then the righteous reply, "Lord, when did we see you hungry and feed you, or thirsty and give you something to drink? When did we see you a stranger and invite you in?"
The King's reply points to the beauty in Donna's story, he says, "Truly I tell you, whatever you did for one of the least of these brothers and sisters of mine, you did for me." When we encounter lives that are in vulnerable states and treat them with care and respect, we are as well, loving and caring for the King.
Donna serves in the receptionist position at our office weekly, since January 2015. The receptionist is the first person to greet incoming clients to our office and provide warmth and hospitality. Receptionists also answer the phone and schedule appointments. Click here for more information on becoming a volunteer.